Our Privacy Commitment
Types of Information We Collect
Your Personal information includes details that will identify an individual. We may collect personal information such as:
- Contact Information – such as your name, home, or work address, email address, and phone number
- Information related to a transaction – this would include; products purchased from CapitalSound.ca, payment information, payment amount, and credit or debit card information
- When you visit our Website, we may collect your IP Address, your browser information and a referring URL
Listed here are some examples of the ways that we collect personal information directly from you and how we use it.
Purchases Online and In-Store
When you purchase a product or service from CapitalSound.ca Website, or In-Store, you may be required to provide us with payment and contact information in order for us to complete your request or transaction and communicate with you regarding that transaction. We would also need to collect information in order to provide services such as installations, product delivery or pick up or extended warranty services. The information that you provide to us may also be used to provide you with periodical promotions and special events. You will always have an opportunity to be removed from our promotional list by unsubscribing to any form of electronic communication we may send you. Simply opt out using the “Unsubscribe” link at the bottom of any email communication or contact us directly. If you are taking advantage of our FREE In-Store pick up you will be required to produce photo ID for verification purposes only.
After Purchase Correspondence
After you’ve made a purchase from CapitalSound.ca, we may send you an email to ensure that you’re happy with your purchase and our service and to thank you for your business.
Newsletters, Promotional Offers, and Updates
CapitalSound.ca provides promotional offers and newsletters by email on a regular basis. If you subscribe to receive our newsletters or other promotional materials you will always have the option to stop receiving those emails anytime you wish. All of our messages will have an “unsubscribe” link in the email which will allow you to immediately opt out of receiving any future messages from CapitalSound.ca.
You are welcome to browse our website without providing any personal information. We will however collect information such as; the IP address of your computer and/or the IP address of your ISP (Internet Service Provider); which website you came to our website from, i.e. Google; your operating system and pages that you visited and images you viewed on our website. None of this information provides anything personal about you or. It is used for administration and website activity analytics so that we may continue to improve our website.
CapitalSound.ca uses “cookies”, which allows our website to recognize future visits from your computer browser. This is designed to help enhance your experience when visiting our website. As an example; if you place a product in your Shopping Cart on our website it will still be there on future visits until you check out or remove the item from your cart. If your browser permits the ability to decline cookies you may do so but it may affect your use of the website and your ability to enjoy some features including facilitating purchase transactions. Our email messages and/or website could also use a technology that allows us to understand which areas of our emails you click on and your behavior on our website including which pages you visit. This technology is used to help us understand what you and other visitors are most interested in. This will assist us in providing emails and website content that most suits your interests.
We may directly or through the services of third-party companies such as ad networks or advertising companies serve advertisements on our website, on other websites and on social networking sites. Cookies or other reporting technologies may be used to report information about your visits to our site or other websites that we advertise on in order to measure the effectiveness of our advertising. CapitalSound.ca adheres to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioral Advertising. CapitalSound.ca will also use services of third-party platforms, including social networking platforms such as Facebook and Instagram, to serve you tailored ads. We do this by providing a version of your email address or other information to the platform provider. To opt-out of this type of tailored advertising, please contact us as set out below under the heading “Unsubscribe”.
You may be offered the opportunity to engage with us on or through third-party social media websites such as Facebook or Instagram. When you engage with our content on these sites you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content. This information may be used to personalize your experience on the social media websites, and to provide you with other products or services you may request.
Links Leading to Other Web Sites
You may find links on our website that lead to other websites which are provided as a convenience for you and solely for your information. By clicking on one of those links you are visiting another website. CapitalSound.ca has no control over those sites and bears no responsibility or liability for, those other websites or their collection, use and disclosure of your personal information. It is a good practice to review the privacy policies of any of those websites so that you may clearly understand how they handle your personal information.
How Else Do We Use Your Information?
In addition to the above, CapitalSound.ca may use your personal information for various business purposes, such as:
- To provide requested information
- To fulfill orders
- To process returns or exchanges
- Protect against fraudulent efforts and error
- Manage your CapitalSound.ca account with us
- To provide you with order confirmation and tracking information
- Provide services such as delivery or installation of products
- Advertise and Market products and services
- Provide information on special events, promotions
How Long Do We Keep Your Information?
As long as we require your information to meet legal requirements and business purposes, we will keep it on file. When your information is no longer needed, we will destroy it or remove your personal information to render it anonymous.
Does CapitalSound.ca Share Your Information?
CapitalSound.ca does NOT rent or sell our customers’ personal information to anyone. We may however in the normal course of business share some of your information within our company and with third party companies or individuals who work on behalf of CapitalSound.ca or are otherwise permitted or required by law. Our third party service providers may be located outside of Canada (including in the United States) and this may result in personal information collected by CapitalSound.ca being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement, courts and regulatory authorities in accordance with the law of these foreign jurisdictions.
Third Party Service Providers
Safety Recalls of Products
Should a manufacturer notify us of a product safety recall we may provide your name, address, and telephone number, to the manufacturer in the interest of them notifying you. This will only occur for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
CapitalSound.ca and its Canadian, US and other service providers or affiliates may disclose your information as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud.
How Is Your Information Protected?
CapitalSound.ca takes the protection and security of your information very seriously. We utilize safeguards and industry standard security at all levels; administrative, technical, and physical to protect your personal information. As an example, our electronic records are stored in secure, limited-access servers that are protected by passwords and firewalls. Our employees are trained to understand the importance of protecting the confidentiality and security of your information.
Choosing Your Password on CapitalSound.ca
It’s important to maximize the level of your protection by selecting a password with at least 6 digits including numbers, letters, and special characters. Also mix upper- and lower-case letters. It is entirely your responsibility to protect the secrecy of your password. CapitalSound.ca will never send communication asking you for your password.
Can You Verify Your Information?
Yes of course! If you wish to update, correct, or simply verify the information that we have on file you are welcome to contact us. You can also ask, how we have used your information and to whom we have disclosed it at any time by contacting us as indicated below under the heading “How To Contact CapitalSound.ca”. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
Unsubscribe From Communications
To unsubscribe from receiving information regarding promotions, special events, and new products; you may either click on the “Unsubscribe” link provided in all of our email correspondence or contact us by the information below. Please note that you may continue to receive certain transactional or account-related email messages.
How To Contact CapitalSound.ca
CapitalSound.ca is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of CapitalSound.ca:
Email: [email protected]
Attention: Privacy Manager
523 St. Anthony Street,
Ottawa Ontario K1R 6Z9
We recommend that you do not send information to us such as a credit card number by way of your email. Public internet is not secure and your information is not encrypted. CapitalSound.ca is not responsible for any personal information that you have sent to us over the public Internet.