Call us: 613-884-8809 Mon - Fri 8am - 5pm pt

Shipping and Returns

Free Shipping within Canada.
We will provide free shipping within Canada on all purchases except were indicated.


International Shipping
We will provide a upto a $50 credit towards the shipping costs only for international and US shipping destinations. CapitalSound.ca will provide a final shipping quote including calculated import charges such as duty, taxes and brokerage.

Our return policy

Our 30-day money-back guarantee

We want you to enjoy the items you purchase from www.CapitalSound.ca. If you are not satisfied with your purchase, you may return your unopened items that are complete and like new for any reason within 30 days of invoice date. Review Standard Return Policy.

You may choose an exchange or in-store credit for the full amount of the unopened items you purchased.

Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

The money-back guarantee does not apply to prepaid installations, custom installation, architectural products, open-box, and headphones once the installation has been performed.

www.CapitalSound.ca may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include:
  • Returned item has a different serial number than the one www.CapitalSound.ca originally shipped.
  • Returned item is open box or has been opened and used.
  • Returned item is missing parts or the original product packing material.
  • Returned item was damaged because it was improperly packaged for return shipment.
  • Returned item has been heavily used (scratches, scuff marks, dents, puncture holes etc..).
  • Returned item packaging has been damages.

Return shipping costs


For most returns, www.CapitalSound.ca can issue you an Authorized Return Shipping (ARS) label for a flat fee of $40 per package. Let us know how many packages you're returning, and we’ll send a label for each package via email, fax, or Canada Post regular mail.

Some items, like larger TVs, furniture, and large tower speakers require special freight shipping, and cost more to return. Larger TVs carry a $150-$250 return freight fee. Larger tower speakers carry a $50 to $125 return freight fee. For more details, please call 1-613-884-8809.

Return shipping costs are the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges and handling fees, for the returned item(s), will be deducted from the refund. In addition, there may be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to capitalsound.ca any return freight costs will also be deducted from the refund.

The return shipping costs are deducted from your merchandise credit or refund.
You are responsible for any international shipping charges or duties into Canada. ARS labels are not valid for international shipping or shipping from US territories and Puerto Rico.

How to make a return

Step 1 — Get a Return Authorization

Request a return authorization online or by calling 1-613-884-8809. Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.

Step 2 — Pack your items carefully

Return items in the original packaging, complete with all original accessories and manuals. To protect products during shipping, the manufacturer or www.CapitalSound.ca sometimes over-box products, use shipping crates/palettes for larger orders or large tower speakers. Please retain and use the original shipping boxes / crates and the manufacturer’s packaging for these returns in order to avoid damage.

Step 3 — Attach the shipping label

For most returns, you will receive an Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or mark out the original labels, then securely tape one completed ARS label to each package.

Step 4 — What shipping company do I use?

www.CapitalSound.ca will indicate which Logistics Shipping Carrier to contact for pickup or drop-off.

How will I know if you've received my return?

We will email or mail you a letter confirming that the return was processed. If you used an ARS tag to return your product, you can trace your package using the tracking number and calling the contracted Logistics Shipping Carrier.

How long does it take www.CapitalSound.ca to process my return?

After we receive your package, we normally process your exchange or refund within 48 hours.

Ottawa, Ontario Canada Returns

How do I return an item I bought locally in Ottawa from www.CapitalSound.ca? Please call 1-613-884-8809 and make arrangements to have one of our representatives inspect the item(s) at your home.

I bought an item online or over the phone.

May I return it to your retail store? Sure. Please bring your invoice with you.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International (a Fedex Company) to service our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. www.CapitalSound.ca will ship your order to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Our Shipping and Return Policy is subject to change at any time.